Duratherm Warranty Procedure
Duratherm (Pty) Ltd offers a nationwide back-up service.
The service is outsourced to ITU Assist, with appointed service agents throughout South Africa.
The warranty process is simple to follow:
If you receive a call from your client, they will need to contact the call centre, number listed below.
The client will be required to provide the following information:
- Telephonic contact details
- Size of Geyser. (Whether Solar or Electrical)
- Whether Vertical or Horizontal
- Serial number of the geyser
An appointed service agent will contact the client to resolve the issue.
ITU Assist – 0861 DURATHERM (387 284 376)